JAYBEE SUPPLIES LIMITED
Unit 9, Victoria Mills, Boot Street, Earby, BB18 6UX
Tel: 01282 505043 | sales@jaybeesupplies.co.uk
Website Terms of Use & Online Ordering
QP 126 – Jaybee Supplies Limited
| Document Ref | QP 126 |
|---|---|
| Title | Website Terms of Use & Online Ordering |
| Version | 1.0 |
| Prepared By | Jaybee Supplies Ltd |
| Approved By | Managing Director |
| Issue Date | 21 October 2026 |
| Review | Annually |
Company Details
| Detail | Information |
|---|---|
| Website operator and seller | Jaybee Supplies Limited |
| Company number | 07937734 (registered in England & Wales) |
| Registered office | Unit 9, Victoria Mill, Boot Street, Earby, Barnoldswick, BB18 6UX |
| VAT number | 131027663 |
| sales@jaybeesupplies.co.uk | |
| Telephone | 01282 50 50 43 |
1. About these terms
These terms explain how you may use the Jaybee Supplies website, online shops and customer ordering portals (together, “the website”), and the terms on which we sell goods ordered through it. Please read them before you use the website or place an order. By using the website or placing an order you agree to these terms.
In these terms, “we”, “us” and “Jaybee” mean Jaybee Supplies Limited. “You” means the person using the website or placing an order. A consumer is an individual buying wholly or mainly outside their trade or business, for example a parent buying school uniform. A business customer is anyone buying for a business, school, club, charity or other organisation.
- Business customers: orders are also governed by our Terms and Conditions of Sale (QP 008) and any written agreement we have with your organisation. If there is a conflict, the written agreement takes priority, then QP 008, then these terms.
- Consumers: nothing in these terms affects your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
2. Using the website
You may use the website to browse and buy products, design and personalise garments, and, where your organisation has a portal, order the uniform and PPE it has approved for your role. You must not:
- use the website in any way that is unlawful, fraudulent or harmful, or that disrupts or damages it;
- upload anything that contains viruses or malicious code;
- copy, scrape, resell or frame the website or its content, or use it to build a competing service;
- upload artwork, logos or text that you do not have the right to use, or that is offensive, defamatory, discriminatory or illegal;
- try to gain access to accounts, portals or data that you are not authorised to use.
We may suspend or withdraw access to all or part of the website at any time, for example for maintenance or if these terms are broken. We will try to give notice where it is reasonable to do so.
Orders are accepted from adults. Anyone under 18 may browse the website but should ask a parent or guardian to place any order.
3. Accounts and company portals
- Keep your login details confidential and tell us straight away if you think someone else has used them. You are responsible for orders placed through your account.
- Company portals are set up at the request of your employer or organisation, which decides who has access, what each role can order, budgets and any manager approval. Questions about your allowance or approvals should go to your employer first.
- We may close or suspend an account that has been misused, or when your organisation asks us to remove your access.
4. Products and PPE suitability
- We take care to describe products accurately. Colours on screen may vary slightly, and sizes can differ between brands, so please check the size guides.
- All PPE we supply is sourced from BSIF-approved manufacturers and marked to the relevant standard. Certificates of conformity are available on request and, for portal customers, through the portal.
- Choosing the right PPE depends on your own risk assessment. Any advice we give is general guidance. The employer or user remains responsible for deciding that PPE is suitable for the hazard, the task and the wearer, and for using, storing and maintaining it in line with the manufacturer's instructions.
5. Orders and prices
- Your order is an offer to buy. We accept it when we email you to confirm it, or when we despatch the goods, whichever happens first. If we cannot accept your order we will tell you and refund any payment.
- Prices are shown on the website. The website shows whether prices include VAT: consumer shops show prices including VAT, and business portals may show prices excluding VAT. Delivery charges are shown before you pay.
- If a price is clearly wrong, we will contact you before despatch, and you can choose to go ahead at the correct price or cancel for a full refund.
- Payment is taken when you place an order, unless you have a credit account with us, in which case our credit terms apply.
6. Personalised and branded goods
- When you supply a logo, artwork or text, you confirm that you own it or have permission to use it, and you agree to cover any losses we suffer if that is not the case.
- For new logos and designs we will send an artwork proof. Production starts once you approve it, so please check spelling, colours, sizes and positions carefully. We are not responsible for errors in a proof you have approved.
- Small variations in thread or print colour, and in logo position, are a normal part of embroidery and printing.
- We may refuse to produce any design we consider offensive or unlawful, or that appears to infringe someone else's rights.
- Your logos and artwork remain yours. We use them only to fulfil your orders, and will not show them in our marketing without your permission.
7. Delivery
- Our standard lead time is 7–10 working days from order, or from artwork approval for personalised goods. In-stock individual items ordered by 11:30am can usually be despatched the same day; this does not apply to large or branded orders.
- Delivery dates are estimates. If there is a delay we will tell you as soon as possible and offer an alternative where we can.
- Please check the goods when they arrive and tell us within 5 working days about anything missing or damaged.
- The goods are your responsibility from delivery. For business customers, ownership passes when we have been paid in full.
8. Cancellations and returns
| Situation | What happens |
|---|---|
| Consumers: change of mind | You may cancel within 14 days of receiving the goods, without giving a reason. Tell us in writing, then return the goods unused, unworn and in their original packaging within a further 14 days. We refund the price and standard delivery within 14 days of receiving the goods back. Unless the goods are faulty, you pay the cost of returning them. |
| Personalised goods | Goods made to your specification or clearly personalised, such as embroidered, printed or name-tagged garments, cannot be cancelled or returned for change of mind or wrong size choice. |
| Sealed hygiene items | Items such as earplugs, disposable masks and respirators that have been unsealed cannot be returned for change of mind, for health and hygiene reasons. |
| Business customers | Unbranded items in stock may be returned within 14 days in resaleable condition, by agreement and as set out in QP 008. A restocking charge may apply. |
| Faulty or incorrect goods | Tell us as soon as possible. We will collect or cover the cost of return and repair, replace or refund. Consumers have the right to reject faulty goods for a full refund within 30 days. |
To start a return, contact us using the details in Section 16 with your order number.
9. Product recalls
If a product we have supplied needs to be recalled or withdrawn, we will follow our Product Recall Policy (QP 084). We will contact affected customers directly using the contact details on the order and publish a notice on our website. You will not be charged for any remedy under a recall.
10. Intellectual property
The website, its design, text, images and software belong to us or our licensors. You may view and use it for its intended purpose only. Designs you create with our online design tools remain yours, but please do not publish them in a public gallery unless you are happy for others to see them.
11. Our responsibility to you
- We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law. Consumers keep all their legal rights.
- If you are a consumer, we are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for business losses.
- If you are a business customer, our total liability for any order is limited to the price paid for that order, and we are not liable for loss of profit, business or revenue, or any indirect or consequential loss.
- We are not responsible for loss caused by misuse of products, failure to follow the manufacturer's instructions, or PPE chosen without a suitable risk assessment.
- We try to keep the website available and free of errors but cannot guarantee it. We are not responsible for the content of other websites we link to.
12. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as supplier or courier failure, severe weather, power or IT failure, or industrial action. If this happens we will tell you, keep the delay to a minimum and, if the delay is long, you may cancel and receive a refund for goods not yet supplied.
13. Your information
We use your personal information as set out in our Privacy Policy (QP 125), which is published on the website.
14. Changes to these terms
We may update these terms from time to time. The version on the website when you place an order applies to that order. Changes to how you may use the website apply from when they are published.
15. Complaints, law and courts
If you have a complaint, please contact us first and we will do our best to resolve it quickly. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Consumers living in Scotland or Northern Ireland may also bring proceedings in their local courts.
If we do not enforce any of these terms straight away, we can still do so later. If any part of these terms is found to be invalid, the rest remains in force. We may transfer our rights under these terms to another organisation and will tell you if we do; your rights as a consumer will not be affected.
16. Contact Us
Email: sales@jaybeesupplies.co.uk
Telephone: 01282 50 50 43
Post: Jaybee Supplies Limited, Unit 9, Victoria Mill, Boot Street, Earby, Barnoldswick, BB18 6UX
Authorisation
| Signed | Jacqui Pope |
|---|---|
| Name | Jacqui Pope |
| Position | Managing Director |
| Date | 21 October 2026 |
Product Recall Policy
Addendum to Terms and Conditions – Jaybee Supplies Limited
| Title | Product Recall Policy |
|---|---|
| Type | Addendum to Terms and Conditions |
| Version | 1.0 |
| Effective Date | November 2024 |
1. Purpose and Scope
This Product Recall Policy (“Policy”) forms part of our Terms and Conditions and sets out the procedures we follow when a product recall or market withdrawal is necessary. This Policy applies to all products sold, distributed, or supplied by us (“the Company”) to consumers and business customers alike.
A recall may be initiated voluntarily by the Company or as required by a regulatory authority when a product is found to pose a safety risk, contain a defect, or fail to comply with applicable laws and regulations.
2. Definitions
For the purposes of this Policy:
- “Product Recall” means the process of retrieving and/or correcting a product that has been distributed and/or sold, due to safety concerns or non-compliance with applicable standards.
- “Market Withdrawal” means the removal of a product from sale for reasons that do not constitute a safety hazard (e.g., minor labelling errors or quality issues).
- “Affected Product” means any unit of product subject to a recall or market withdrawal notice.
- “Regulatory Authority” means any government body or agency with jurisdiction over product safety in the relevant territory.
- “Consumer” means any individual or entity that has purchased or received an Affected Product.
3. Recall Triggers
A recall may be initiated in the following circumstances:
- A confirmed or suspected safety defect that poses a risk of injury, illness, or death.
- Non-compliance with applicable product safety legislation, standards, or regulations.
- Contamination, mislabelling, or incorrect product information.
- Discovery of undeclared allergens or hazardous substances.
- Direction or instruction from a Regulatory Authority.
- Any other circumstance where the continued use of the product presents an unacceptable risk to users or the public.
4. Recall Process
4.1 Internal Assessment
Upon identification of a potential recall issue, the Company will promptly:
- Conduct an internal investigation to assess the nature, scope, and severity of the issue.
- Identify all potentially Affected Products, including batch numbers, date codes, and distribution channels.
- Notify senior management and convene a Recall Management Team.
4.2 Regulatory Notification
Where required by law, the Company will notify the relevant Regulatory Authority within the timeframes prescribed by applicable legislation. This notification will include:
- A description of the Affected Product and the nature of the defect or risk.
- The geographic scope of distribution.
- The proposed corrective action.
4.3 Supplier / Consumer Notification
The Company will notify Suppliers & Consumers of any recall as quickly as is reasonably practicable through one or more of the following channels:
| Channel | Details |
|---|---|
| Direct email notification to registered customers who purchased the Affected Product. | |
| Website | A prominent notice published on the Company’s official website at www.jaybeesupplies.jaybeesupplies.com |
| Press Release | Public announcement issued via press release and/or social media where the risk warrants broad notification. |
| Post/Letter | Written notice sent by post where email contact details are unavailable. |
| Retailer Alert | Notification to all retailers and distribution partners carrying the Affected Product. |
4.4 Product Retrieval
The Company will arrange for the collection, quarantine, and appropriate disposal or remediation of Affected Products. Consumers are asked to:
- Stop using the Affected Product immediately upon receiving a recall notice.
- Follow the specific instructions provided in the recall notice regarding safe storage or disposal pending collection.
- Contact us using the details provided in the recall notice to arrange return or replacement.
5. Consumer Remedies
Where a Consumer has purchased an Affected Product, the Company will offer one or more of the following remedies at no cost to the Consumer:
- Full refund of the purchase price.
- Replacement with a safe, conforming product of equivalent value.
- Repair or modification of the Affected Product, where applicable.
The Company will not charge Consumers for the cost of returning an Affected Product. Return postage, collection, or disposal costs will be borne entirely by the Company.
Consumers are not required to provide proof of purchase to be eligible for a remedy under this Policy, provided they can demonstrate possession of an Affected Product.
6. Consumer Responsibilities
To assist in ensuring the effectiveness of a recall, Consumers agree to:
- Register their product(s) with the Company where a registration facility is provided, to facilitate direct notification.
- Ensure their contact details held with the Company are kept up to date.
- Respond promptly to recall notices and follow the instructions provided.
- Refrain from selling, gifting, or otherwise transferring an Affected Product to a third party once a recall notice has been received.
7. Limitation of Liability
Nothing in this Policy limits or excludes any statutory rights you may have as a consumer under applicable law, including rights under consumer protection and product safety legislation.
The Company’s liability under this Policy is limited to the remedies described in Section 5 above, unless otherwise required by law. The Company shall not be liable for any indirect, consequential, or incidental losses arising from the use of an Affected Product, except where such liability cannot be excluded by law.
8. Record Keeping
The Company maintains records of all recalls and market withdrawals, including:
- The nature and scope of the issue.
- The corrective actions taken.
- The number of Affected Products identified, retrieved, and remediated.
- Communications issued to Consumers and Regulatory Authorities.
Records are retained for a minimum of 3 years following the conclusion of a recall, or as otherwise required by applicable law.
9. Policy Updates
The Company reserves the right to update this Policy at any time to reflect changes in applicable law, regulatory guidance, or our internal practices. The most current version of this Policy will always be available on our website.
Continued use of our products and services following notification of a material update constitutes acceptance of the revised Policy.
10. Contact Us
If you believe you have an Affected Product, have safety concerns about a product, or wish to report a potential defect, please contact us immediately:
Recall Hotline: 01282 505043
Email: sales@jaybeesupplies.co.uk
Postal Address: Unit 9 – Victoria Mills – Boot Street – Earby – BB18 6UX
Website: www.jaybeesupplies.jaybeesupplies.com/useragree
This Policy should be read in conjunction with our full Terms and Conditions.
